1. Our Contract
When ordering products from the Wilsons Blinds website we can only process you order when the goods ordered have been paid for in full by credit or debit card. Your order will then be processed after the 24 hour cancellation period has passed and your order will then go into production. Wilsons Blinds will then manufacturer the products ordered by the customer and then deliver by way of courier service. When ordering your made to measure blinds you are agreeing to a legal binding contract, Made to measure blinds are made to your precise measurements and there for can not be resalable however you do have the right to cancel your order with in our cancellation period if you have a change of mind, or require to make any amendments to your order.
2. Price
The price you will pay is the price shown at the checkout and on your order confirmation invoice, these prices are inclusive of VAT and the total price shown is the price your will pay. When receiving your confirmation invoice you are responsible for the goods ordered and Wilsons Blinds recommend for all customers to check you order total before you proceed to pay for the goods on line and also to check your order confirmation invoice to insure you are completely happy with the price of the goods ordered.
3. Your Right To Cancel Your Order
As our window blinds are made to measure you have a 24 hour cancellation period only of which you can do so by way of email info@wilsonsblinds.co.uk or telephone customer services on 0844 800 2066. Once we have been informed of order cancellation Wilsons Blinds will then refund your payment and notify you by email to confirm your order has been cancelled. After the 24 hour cancellation period your order can not be cancelled as your order will be in production and materials, fabrics and components will be cut to size in order to make and deliver your made to measure products.
4. Our Right To Cancel Your Order
Wilsons Blinds have the right to cancel your order if:-
1) We have insufficient stock to make and deliver the goods ordered
2) If you have ordered from a County, Island or Country where we do not deliver to
3) The goods ordered unknown to us have suddenly been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.
Wilsons Blinds would notify you of this by email and no discounts or compensation can be offered under this unforeseen circumstances.
5. Delivery Of Your Goods.
Delivery takes approximately 5 to 7 working days for most products ordered. However we can not be held responsible for late deliveries due to problems with courier services or customers not being present to sign for the goods on delivery. We will endeavour to deliver you order as soon as possible and please contact Wilsons Blinds customer services regarding any delivery problems you may have. All goods will be delivered to the address provided and must be signed for upon receipt. Wilsons Blinds advise all customers who are booking a handy man or fitter to install their blinds, not to book a date for them to be fitted until your order has been delivered and that you have checked that their are no defects and that all parts and brackets are complete.
6. Defective And Damaged Goods.
Wilsons Blinds offer a 12 months guarantee on all products except Digetex Blinds, any defects or problems with our products in the way of floored or damaged materials, or failure in any way to prevent the product to work in the correct way, Wilsons Blinds will repair or replace any goods to this nature under the our 12 months guarantee promise. All Customers when in receipt of there order have 5 days to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process, customers must open their parcels once they have been delivered to check the goods are not damaged and fully intact, and also do check that all parts, fixing brackets and accessories are all complete.
7. Product Description And Measurements.
The products on our website are examples of the fabric or materials only they have been scanned from a piece of the fabric or material itself, due to different types, styles and settings of computer monitors shading and colour can not an exact colour, due to this Wilsons Blinds do advise before placing your order to request a free sample of the fabric or material before buying so you can make sure you are happy with the quality and shade of the fabric or material before ordering. Our made to measure blinds are made to you precise measurements and can not be sent back for a refund if you do not like the product you have bought. If you the customer have ordered a product from our website without ordering a sample first Wilsons Blinds can not be held responsible if you do not like the colour or quality of the goods ordered and no replacements or refunds will be given. All customers must check the product and measurements of the goods before placing their order and fully understand the meaning of Recess and Exact, help on measuring and specifications of all products are found on the Wilsons Blinds website. If unsure about any products or how to measure please call our sales team for help before ordering.
8. Copyright Of Images On Our Website.
All the swatch images of the products on the Wilsons Blinds website are copyright to our company, these images have been scanned and created by a design company and invoiced and paid for by Wilsons Blinds. Any person or company downloading or taking a copy of these images will be hearing direct from our company solicitors. It is illegal to remove and use images from another persons or companies website.
9. Privacy Policy
Any information we collect from you is only for the use of Wilsons Blinds only we may use this information to contact you with any future products or offers. However this will not be given to any third parties.
If you have any queries regarding our terms and conditions, complaint or general query please write to our company head office. D.L.Wilson Carpets & Blinds Ltd, 2 Marsland Avenue, Timperley, Altrincham, Cheshire, WA15 6EP
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