Covid 19

The onset of the coronavirus pandemic has touched us all, and it is likely that it may go on for some time to come. Particularly so since entering a further national lockdown on the 4th January 2021.

During this crisis the team here at Wilsons Blinds are working really hard to continue to manufacture and deliver high quality, great value made to measure blinds and curtains for you, our loyal customers in a timely and safe manner.

The onset of the coronavirus pandemic has touched us all, and it is likely that it may go on for some time to come. Therefore it is very important for us to continue to support our local community and economy by doing everything we can to ensure the continued employment and safety of our staff in these difficult times. Therefore we have taken the decision to resume accepting orders, manufacturing and delivery while adhering to Public Health England (PHE) guidelines and Government advice.

Our first priority is always the health and wellbeing of both our employees and our customers. All of our office based staff are working from home, including our customer service and website teams.

Manufacturing from our production facilities in West Yorkshire is ongoing in adherence to PHE guidelines and we have implemented social distancing and hygiene measures to ensure their safety, following advice taken directly from the government and our local MP.

Home deliveries are resumed and meeting advertised lead-times but if this changes our carriers and customer service teams will endeavour to contact customers who are affected. For regular updates, please use our order tracking facility here.

Rest assured, we're doing all we can to resume business but will continue to monitor the situation daily with wellbeing and safety as a priority. We will do all we can to provide the very best service possible for all our customers during this difficult time.

We will keep this page updated with the very latest information.

Please take care of yourselves and everyone around you.

Best wishes from all at Wilsons Blinds

#InThisTogether

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FAQ’s

Why are you open for orders, is this safe?

Our priority remains protecting the health, safety and wellbeing of our employees. Our Health & Safety Manager is working onsite and is leading on ensuring that we are continuing to provide a safe working environment for our employees, all inline with Government advice.

All employees, where possible have moved to working from home, including all office based staff, customer service and web teams.

For those working in our manufacturing and production facility where working from home is not possible, we have introduced the following measures:

• We are in direct and regular contact with our local MP to ensure we are responsibly adhering to the latest government guidelines.
• We have implemented guidelines and communication around the importance of health and safety in the current situation, and enhanced our cleaning regimes and hygiene protocols for all employees and employees’ personal equipment across all common areas. This includes:
• Communicating and encouraging Hand Hygiene. We have provided hand sanitizer throughout the site, along with facilities to wash their hands regularly with hot water and soap.
• Regular and deep workplace cleaning with disinfectant. We have always provided a high standard of cleaning. However, given the current situation, we have increased the cleaning services to ensure deeper cleans of production areas, work surfaces, communal areas, offices and equipment on a daily basis.
• Reorganised manufacturing processes right through the business to ensure social distancing or screening in all areas.
• Staggered start times and breaks with reduced numbers of colleagues on site at any time to avoid unnecessary contact.
• Enforced a strict attendance policy which means that any employee reporting or showing Coronavirus symptoms, however minor, or who have family members who report or show symptoms, are not permitted to attend site and are strongly encouraged and advised to follow the NHS guidelines on self-isolation. Our HR team is in regular contact with our self-isolating colleagues to further ensure their wellbeing and wellness before they return to work.
• Dedicated senior managers and supervisors are in place and responsible for the implementation of, and adherence to, all new protocols.

We will of course continue to monitor the situation closely and will follow all government advice and guidelines as they develop in the coming days and weeks.

Can I still place an order online for delivery?

Yes. We are following the advice of Public Health England and are still making deliveries for online orders.

Can I still receive delivery of parcels

Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses do not survive long on objects such as parcels.

Can I still receive delivery of larger items such as blinds for larger windows?

Yes. home deliveries are continuing to take place for larger items. On arrival at your property, we will only be able to deliver your goods to either your doorstep, or to a garage or outbuilding. Regretfully, we will not be able to enter your main premises.

Our couriers are operating a contactless delivery service. The driver will knock on your door or ring the doorbell then, upon making verbal contact, stand back to allow you to accept the delivery, keeping to the appropriate social distancing guidelines. The delivery driver will then sign for the delivery on your behalf. This is for your protection and theirs.

Should I be concerned about touching an order I have received or collected?

No, there is no need for concern. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses do not survive long on objects such as parcels. Furthermore, we have implemented strict hand hygiene policies for all our employees to follow.

What if I am self isolating or do not wish to come into contact with a delivery driver?

Our couriers are operating a contactless delivery service. The driver will knock on your door or ring the doorbell then, upon making verbal contact, stand back to allow you to accept the delivery, keeping to the appropriate social distancing guidelines. The delivery driver will then sign for the delivery on your behalf. This is for your protection and theirs.

Are deliveries of parcels running on time?

Product lead times are shown on the product information page and at the checkout. These are monitored and updated daily where necessary. Deliveries are currently meeting advertised lead times but this may change. Our carriers will contact customers who are affected on a case-by-case basis.

Is your returns policy affected?

If you wish to return an item our returns policy remains unchanged.

View our terms and conditions for details of our returns policy here.

What if my order is cancelled?

We will always do our utmost not to cancel orders. If we are unable to supply your order in the time expected we will update you with details of a new supply date, or offer an alternative product. If you were not in agreement with the new supply date or alternative product we will arrange a refund and send notification by email.

I have a question about my order and need to contact someone

We're still here for you. We have arranged for our customer service team to work remotely to answer your questions. Details of how to contact us can be found here. Our team will respond to calls, emails and even LiveChat on our website when available. Due to the volume of enquiries it may take us a little longer to respond than usual and we request your patience during this time.