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Made To Measure
Handmade to measure
here in the UK
Made To Measure
Free Delivery
On All UK Mainland Orders
Trustiplot
Rated excellent
on Trust Pilot
Up to 70% off
High St. Prices

FAQs

What can we help you with?

Shopping

How do I use this website?

Our website has been developed to be extremely easy to use, with accessible and clear explanations about products etc. throughout. On the home page if you click on the section you require, e.g. roller blinds, you will then be taken into the selected section. From there you can then choose a colour or pattern range, or other filter options, then view the available products matching your selection. Clicking a product will then take you into the next page where you can type in your measurements to obtain a price or order a free sample.

Do the blinds come with everything I need?

Our blinds come with all necessary fixtures with everything you'll need to fit your blinds including brackets, safety parts etc.

How do I know that my order has been placed?

After placing your order you will receive an email confirmation. If you do not receive within 1 hour please email us via our contact us page contact or call our customer service team on 0333 800 2999.

I haven't received my samples!

All our samples are sent first class with Royal Mail. On rare occasions some may get lost in the post so if you have not received them with 3 working days of ordering please contact customer services on 0333 800 2999 where they will ensure you receive the ones you require as soon as possible.

I have received the wrong size blinds!

Firstly, take them from the box and measure the blinds, remembering we make an allowance for recess blinds. If they are the wrong size please contact us via our contact us page or call our customer service team on 0333 800 2999 so we can investigate this further.

How do I know that my Credit Card / Debit Card details are secure?

The Wilsons Blinds website uses data encryption (256 Bit) to send any personal information between you and our servers, When you start the registration process or enter any section of this website that requires your to enter anything personal you will notice the address bar displays 'https'(SSL) and a padlock will appear on the bottom bar of the browser.

We do not store your credit card details on our website. We will ask you to enter your credit card details once you have registered and we need to take payment for your order. We only use these details to authorise the payment with our payment providers. Once again these credit card details are encrypted using SSL so you can be confident that your information is secure at all times.

Measuring & Fitting

Are the blinds easy to fit?

Yes they are very easy to fit. For further information on fitting please see our measuring and fitting guides located at the top of our website.

How do I measure my window?

Please see our measuring and fitting guides located at the top of our website. If you require any further assistance contact customer services on 0333 800 2999 or email us at info@wilsonsblinds.co.uk.

I have measured wrong!

Unfortunately as blinds are made to measure they are not refundable. However on the rare occasion a customer measures incorrectly please contact customer services if you wish to re-order to discuss what went wrong, how we can ensure your new order is correct and give help and advice. If you've not already purchased please consider our Surefit Guarantee. This provides protection for wrong measurements. Your wrongly measured product will be replaced like for like, with the exception of sizing issues. If the new measurements are larger, you will be charged the difference. You'll also have to pay additional delivery charges. For further details and terms and conditions, please visit here.

Do you have a fitting service?

No, we do not offer a fitting service. However fitting is not a difficult task and is explained fully in our measuring and fitting guides located at the top of the website.

Delivery

I have not received my blinds yet, what should I do?

If you have not received your order within the stated delivery period, please contact us.

How much does delivery cost?

UK Mainland delivery is £7.95 for orders under £169.00 and free for orders over £169.00. Overseas deliveries, including Isle of Wight, are calculated according to weight and destination. You can find more information on the delivery page.

Other

Can you give me a quote?

Obtaining a quote is easy. Simply select the product and colour you would like a price for then put in your sizes in the given boxes and the price will be shown for the blind and size, including any applicable discounts.

What is there is no stock?

On the rare occasions we are made aware that an item is out of stock we will email you to advise, along with an estimated delivery date for when stock is again available. You can then decide to wait, select an alternative product or take a refund.

Do the blinds come with a guarantee?

When you shop with Wilsons Blinds, you are investing in a product that will stand the test of time. We're so confident about the quality of our products that we offer a 3 year guarantee.

Guarantee1 Year3 Years
Components & CordsYesYes
FadingYesNo